YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.

Privacy Guarantee

Health Books UK Ltd. trading as Physiostuff.com, does not rent, sell, or share your personal information with other people or third parties except to provide products or services requested. If you have opted-in to receive our newsletter, we will only use your email address to send you AnatomyStuff.co.uk offers that we think will be of interest, and you can unsubscribe at any time by sending us an email.

We have physical, electronic, and procedural safeguards to protect personal information that we have.

Cookie Policy

Cookies are small, often encrypted text files, located in browser directories. They are used by many websites, including this one, to help our users navigate websites efficiently and perform certain functions.

Our policy is to use cookies only to improve our service or when they’re essential to the way the site works. We use cookies to collect anonymous data about how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites. We do not use any cookies to store any personal data or other data that could be used to identify individuals.

You can turn off cookies in your browser settings. For more information about more about turning off cookies, visit the independent website allaboutcookies.org.

Order Fulfillment

Health Books UK Ltd. provides a shipping estimate for each product on the website. If an item is not going to be delivered within this advertised period, we will inform you and you willl have the option to cancel your order at any time before the item is delivered.

All products are subject to availability and prices are subject to change. If for any reason we determine that an item will no longer be available or if the price is different from that advertised, we will notify you immediately by e-mail, amend the information on the website, and offer you a full refund or exchange.

Health Books UK Ltd. shall have no liabilities to customers for any failure to deliver a purchase or any delay in delivery which is due to any act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest, or any other event or circumstances beyond our reasonable control.

Cancellation and Returns

You may cancel your order by informing Health Books UK via email or in writing any time up to fourteen days from the day after delivery if you are not satisfied for whatever reason with the product or service. Once the return has been authorised, you must return the goods to the supplier as instructed by us in an unused, unopened condition without the seals or wrapping being removed or broken. The total amount charged, minus the postage and packaging fee in the case on an unwanted good, will be refunded in full within 14 days of receipt of the goods. Returned goods are to be accompanied by a note showing your name and order number, and you will be responsible for the postage costs of returning the goods.

Should you receive a damaged or defective item from Health Books UK, we will offer a choice of a prompt replacement, a full refund, or an alternative item of the same value. All returns must be authorised. When a return is authorised we will provide information on how to return the goods. Damaged or defective products must be returned within 14 days of delivery and you will not be charged for the postage costs of returning the product or any additional shipping or handling fees for the replacement product.

We regret that CDs, audio and video cassettes and DVDs cannot be returned unless the item is defective.

Health Books UK Ltd. accepts no responsibility for the return of goods that have not been sent by recorded mail and proof of receipt provided.

Payment Card Security

Health Books UK uses a third party Secure Payment Service Provider, Sage Pay, to process all of our transactions.

Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, to ensure that all of our customers' details remain secure throughout the transaction process. For more information about the security measures employed by Sage Pay please visit their website: http://www.sagepay.com/security_policy

Technical and Sales Support

All support which a customer requests prior or subsequent to placing an order will be administered via an email support service. All queries will be responded to in a reasonable time period. Phone support will not necessarily be provided at any stage.

Indemnification

You agree that you shall defend, indemnify, save and hold Health Books UK harmless from any and all demands, liabilities, losses, costs and claims against Health Books UK its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed by customer, it's agents, employees or assigns.

General Information

Health Books UK reserves the right to refuse service to anyone at their sole discretion without stating reasons.